1-800-813-1380
Customer Service
- Shipping & Delivery
- We ship anywhere! Most shipments are shipping within 24 hours from our distribution center and take 3-4 business days to arrive if the delivery point is in the same region or 6-9 business days if the shipment is cross regional.
- Learn More About Shipping
- Returns & Cancellations
- At Bamboo Importers, we're here to provide the best customer service in the industry, even if you have items to return. In the event you need to return or cancel, the following details should provide all the information you need. If you still have questions, please call us at 1-800-813-1380
If you decide to cancel an order, please call us immediately, as all order cancellations must be processed initially by phone. After your first call, we will follow up by e-mail with cancellation or return updates.
- Learn More About Returns & Cancellations
- Damages & Claims
- All carriers are selected through stringent guidelines for service and quality control. If you have a concern regarding delivery, please advise our customer care department immediately. Out of our total orders placed and shipped, our company only receives 1.2% (actual percentage) in claims initiated by customers. In the slim chance that you receive damaged order, please review the following steps:
- Learn More About Damages & Claims
