Returns And Cancellations
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Purchaser is responsible for confirming the order accuracy and contacting us immediately with any discrepancies or changes. All orders are fulfilled as soon as they are placed. Once an order has been fulfilled the ability to change or cancel the order is not guaranteed.
If you need to cancel an order, please call us immediately. Order cancellations must be initiated over the phone. Orders cancelled prior to being shipped will be assessed a 10% non-negotiable cancellation fee. Orders canceled after being shipped will be assessed a 20% non-negotiable cancellation fee plus any associated freight charges.
If you need to return an order, you may return and/or exchange unopened and resalable cartons of flooring. Items must be returned within 15 days after receipt, some restrictions apply. Orders returned will be assessed a 20% non-negotiable restocking fee plus any associated freight charges.
We will accept returns on entire orders and partial orders with a 4 carton minimum. If you have fewer cartons, keep them in storage as extra material is handy for future repairs.
Your responsibilities include, but are not limited to:
- Applicable cancellation or restocking fee.
- Associated actual freight costs, which may be different from invoiced amounts.
- Preparing material for successful return transit.
- All costs for items returned without prior authorization; including refused deliveries.
Non-Returnable Items:
- Flooring accessories; molding, trim and/or transition items.
- Installation materials; adhesives and trowels.
- >Underlayment.
- Cleaning materials.
- Promotional products; including Odd-Lot, Truckload Specials, Blowouts, Weekly Specials and Clearance and Factory Second items.
Refunds:
All refunds will be processed within 15 days of return confirmation and will be refunded to the original method of payment. If you paid with cash your refund will be issued with a check and mailed via USPS.
Be sure to visit the following links for additional details:
