Any in-stock items are usually shipped from our facilities within two business days.

Tracking information will be sent via email within two business days from when the product is shipped and include the carrier contact information and the tracking number. With this information, you may proactively contact the freight carrier directly to coordinate delivery.

Within the lower 48 states, orders are delivered within 3-5 business days. Additional transit time may apply on deliveries outside the lower 48 states. All delivery dates are estimated; we cannot guarantee specific delivery dates under any circumstances. Seasonal weather conditions may impact transit and cause unexpected delays.

Shipments less than 100 lbs will typically ship via FedEx or UPS. Typically these shipments will NOT require a signature for delivery.

Shipments over 100 lbs include common carrier residential, curbside and lift-gate delivery services.

Residential means the freight carrier will be in contact once the material arrives at the nearest freight terminal. An estimated delivery date may be provided by the carrier online; however, delivery will NOT take place until a delivery arrangement is made between you and the freight carrier.

Curbside means the delivery truck will arrive and place the pallet(s) off the street, typically on the curb or just inside the driveway.

Lift-gate means the delivery truck will lower the material from the trailer down to ground level.

The guarantee satisfaction, when receiving your order:

1. Be prepared to assist the delivery driver in unloading your order. Cartons can weigh up to 80 lbs, depending on the product. Freight carriers are not allowed to move material into your home or garage; unless specific arrangements have been pre-arranged at an additional cost.


2. The order confirmation received lists all the materials and quantities ordered. Examine the pallet(s) and count each item to make sure everything ordered has been received.


3. Visually inspect the condition and entirety of the shipment before accepting it. If there is any sign of distress or items missing make sure to notate that on the Bill of Lading and ACCEPT the delivery. Refer to the Missing & Damaged Items Policy for further details.


4. DO NOT allow the delivery driver to leave until you have verified shipment.


5. Once unloaded, we recommend storing the material in the location it will be installed. Failure to store the materials properly can result in voiding the product warranty. This will allow the flooring to acclimate and reduce the number of times you will have to move it.

Be sure to visit the following links for additional details:

1. Returns & Cancellations
2. Missing & Damaged Items Policy
3. Claims Policy