Terms And Conditions

Bamboo Importers has a commitment to you to provide exceptional customer service.
In order to maintain the quality and performance of our products, keep the indoor conditions at a relative humidity near 35% and at a temperature between 18 and 21 degrees C. Be aware that temperature and moisture conditions may adversely affect wood products and therefore Bamboo Importers cannot be responsible for any expansion, shrinkage, cupping, buckling or other reaction of wood to water damage, moisture, humidity, or dryness without regard to the size or grade of material.
Customer Responsibilities
The customer is responsible for the accuracy of the order, so be sure to read through the order details and check the product numbers, quantities, and shipping instructions.

The product is packaged in cartons to be easily carried and transported into your home and usually only weigh between 35 lbs to 55 lbs each. Orders are typically shipped via full-size semi trucks. In the event that the delivery truck cannot get to your home, your order will be transferred to a smaller truck (additional charges will apply). If a smaller truck is not available, you will be asked to pick up the items at the trucking terminal. Although inside deliveries and other special services can be arranged in advance for an additional charge, standard deliveries are normally made at curbside and you may need to assist in offloading the truck.

PLEASE NOTE: At the time you receive your order, you MUST check for damages and/or missing items, and note that accordingly on the bill of lading. It's a good idea to have a copy of your invoice with you, so you can verify receipt of all the items you ordered. If you ordered more than one molding, please open the tube or carton to make sure all of the moldings are present and undamaged before signing. If you do not check the materials yourself, please make certain that the person signing for them checks for damaged or missing items. Bamboo Importers takes care to package all products for shipping with protection in mind to prevent damages. Bamboo Importers cannot be held responsible for any damages or shortages that occur due to the fact that the carrier is responsible once the product leaves our possession. Be sure to visit the following link to read our ordering policies:

Order Cancellations
There is no guarantee that orders will be able to be cancelled after they have been placed. If you wish to cancel an order, we will make our best effort to do so, but most cancelled orders will be subject to our return policy.
Return Policy
Orders for unopened, resalable cartons can be cancelled or returned to any Bamboo Importers partner warehouse within 15 days. There can be no returns or cancellations after 15 days. All returned or cancelled orders will be subject to:
A 20% re-stocking fee will be applied for all orders including cancellations, returns or refused shipments. This is in addition to original and return shipping charges, if any.
Even though we have a flat-rate shipping charge of $129, all actual original shipping charges and return freight costs are the customer’s responsibility. These charges typically run 10 to 25% of the total order and may be different from the promotional rate originally charged on your invoice.
Non-Bamboo Importers Installation
If Bamboo Importers provides information about installation of our products, such information is not exhaustive and does not take the place of a professional installer’s expertise and informed judgment. The following guidelines should be followed when a customer or customer’s representative is installing products purchased from Bamboo Importers:
Open one or two boxes and verify the products you have received and check the following:
Is it the right product, size, color, profile and quantity, compared to your order?
Are there any finishing errors such as surface finish, blotches, abnormal colors or other variations not meant to be a part of the aesthetics of your products?
Do not install if any of the above conditions exist with the products. Once you have installed any of the products you cannot return them. Should you see any of these conditions after opening 1 to 2 boxes, do not open anymore boxes and do not install the material. Please contact us right away. If you continue to open more than two boxes without contacting us first, we cannot be responsible for replacing the opened boxes or warranty of the product. You must contact us within 3 days if you have any concerns and to make an inquiry around a potential product defect.
Acceptance:
Products are manufactured according to the highest standards of quality. However, should any material not meet your requirements, we must be advised PRIOR to installation. Otherwise, we will not be able to accept responsibility.
Dispute Handling and Resolution
When people think about trust, they think about the BBB. This is why we utilize the BBB in any dispute resolutions. By agreeing to our Terms & Conditions you agree to a mandatory arbitration through the BBB. Also, by agreeing to our Terms & Conditions, you agree that the prevailing party will pay all reasonable legal and related collections fees and that resolution will remain confidential. The BBB is a consumer friendly unbiased forum for you to be heard fairly and to get to a fair resolution. We believe in trust and building relationships and in using the BBBs expertise and their dispute resolution programs.

Bamboo Importers will not be responsible for delays caused by fires, floods, strikes, labor disputes, accidents, sickness, acts of God or other causes beyond our reasonable control. Any and all deliveries so suspended shall, at Bamboo Importers’ option, be made after such an event has ceased to exist. In the event Bamboo Importers chooses not to resume delivery or service after such event has ceased to exist, you shall be entitled to a refund for products or services of monies paid to Bamboo Importers for goods and services not actually delivered. There shall be no other or further liability of any kind on the part of Bamboo Importers.